FAQ-MCELIFE Oral Care Products

1. Are samples available?
Yes, we are happy to provide samples. According to our company policy, the first sample order requires payment. However, the sample cost will be refunded once you place a bulk order.
2. What certifications do your products have?
Our products meet international quality and safety standards, including:
✅ ISO14001, ISO45001, BSCI, CE, ROHS, FCC, PSE, IPX7, IPX8
3. How do you ensure product quality?
We have a strict quality control system in place at every stage of production:
* Pre-production: Raw material inspection
* During production: 100% in-line inspection
* Post-production: Final quality check before shipment
We ensure premium quality in every unit. If any defects occur, we provide free replacements as compensation.
4. How can I trust your company?
We build trust through transparency and reliability:
✅ Verified Alibaba Factory – We are a certified manufacturer on Alibaba.
✅ Live Video & Documentation – We can provide factory videos, live product demonstrations, or official documents upon request.
✅ Alibaba Trade Assurance – Your payment and order are fully protected by Alibaba.
✅ Trusted by Global Brands – We supply Midea, Flyco, Haier, and other well-known brands.
✅ Confidentiality Agreements – We can sign NNN agreements to protect your designs and business interests.
5. Do you offer customization (OEM/ODM) services?
Yes, we specialize in customized oral care solutions. Our R&D team, with over 6 years of experience, can develop private-label
water flossers and electric toothbrushes tailored to your brand, including:
🔹 Logo printing & branding
🔹 Custom colors & designs
🔹 Exclusive packaging solutions
🔹 Technology modifications upon request
6. What is your after-sales service & warranty policy?
We offer a 1-year warranty for all our products. If any issues arise:
* No need to return defective products
* We will directly send you a free replacement
* Our support team is available for quick assistance
For further inquiries or a customized solution, feel free to contact us! 🚀